You probably know this error message from youtube:
youtube: Video unavailable
It is the plain and honest message that some videos have been switched off for the audience. Nothing more. And that poses a nasty user experience issue if you consider that UX is the sum of the stimuli before, during and after the use of a product or service. In this specific case I hadn’t even finish watching the recording of an online conference! ––– What does it mean for the UX?? It is a dead end. There is no link available to the profile to follow up with the event organizers or to subscribe or to become a loyal and paying customer.
There is no happy end to this story. I just wanted to share the UX issue with you.
“… solving the right problems and iteration and always think of this as a large system, and making sure we solve the true underlying problems and not just the symptoms.” /21st Century Design by Don Norman – Interaction19 videos
Below is a video that features Steve Wozniak, Diane Ravich (then director of Encyclopædia Britannica <sic!>), Alan Kay and the authors Ray Bradbury and Alvin Toffler. They are dreaming about the future – our present. Although the technology today seems capable to deliver on this vision, I suppose we have some work left to do you adjust our tools in a way to really support it.
Topics: computers as simulation tools, education, agents, voice user interfaces, automated translation, hypermedia
